Return and exchange
In the event of an unsatisfactory order, please contact us at firstname.lastname@example.org.
All returns must be delivered using either courier or registered mail and in their original condition and packaging, tags intact, unused and unwashed.
For incorrect or defective order, that we have no replacement, we will arrange for return and refund.
For the interest of every child, we only exchange items if orders that are incorrect or defective. This is to ensure hygiene standards are not compromised and that all items have not been tried or worn before; this includes a simple change of mind or an incorrect purchase. Exchanges must be done within 7 days from date order was received.
Non-eligible products for return and exchange
Accessories, shoes and sale items
Please note the following:
Colors of product may differ due to color calibration of individual's computer and it might appear darker in reality due to strong studio lighting used during photo-shoot.
Size chart is provided solely as a guideline for sizing purpose. Variations of up to 2 cm on the dimensions listed are to be reasonably expected and acceptable within manufacturer guidelines. It will not be considered as a defect.
Minor defects such as loose threads, slight misalignment of seams, dropping buttons which can be sewn on, etc will not be considered for return or exchange.
Updated: 15 Jan 2019